Returns & Exchanges

At Hazel Candle Co., we want you to love your scent experience; if you are not completely satisfied, we offer a 30-day window for returns on all unused and unlit products. Please note that for safety and quality reasons, we cannot accept returns on candles that have been burned.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack your unused candles in their original packaging with sufficient padding to prevent breakage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.